Frequently Asked Questions

How can I contact Mr Problem Solver?

You can email us at info@mrprobsolver.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request a change/cancellation within 12 hours of placing your order. Any requests after this time will be denied. Your order can be returned for a full refund once it has been received.

What payment methods do you accept?

We accept iDeal and PayPal payments. We also accept all major credit cards (VISA, Mastercard, AMEX).

When will my order be processed?

All orders are processed and shipped from our warehouse. Please note that during holidays and sales periods, additional time may be required to process your order. We process orders between Monday and Friday. Orders are processed within 1-3 business days from the order date and shipped the following day after the processing day. Please note that we do not ship on weekends.

How long does it take to receive my order?

Due to high demand, orders may take 1-2 weeks to arrive.

What if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are entitled to a full refund.

Are there any customs fees and taxes charged?

The prices displayed on our site are tax-free in US dollars, which means that you may be required to pay import duties and taxes once you receive your order. Import taxes, duties, and related customs charges may be levied once your order reaches its final destination, and these are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For more information about charges, please contact your local customs office.

How do I return an item?

Please contact us at info@mrprobsolver.com.

What should I do if the item(s) I received are defective, incorrect or damaged?

If you have received merchandise that is incorrect, missing and/or defective, please contact us. Please include your order number, photos of the item(s) and all related references upon receipt of your package. We will do our utmost to resolve your issue as quickly as possible.

When will I receive my refund?

All refunds will be credited to your original method of payment. If you paid by credit or debit card, refunds will be sent to the issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact your issuing bank for questions regarding when the refund will be posted to your account. If you have not received a refund yet, you can do the following: Contact your bank/credit card company. It may take some time for the refund to be posted to your account.